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Refund & Returns Policy

Last updated: October 20, 2026

All sales are final

Because our products are research compounds intended for laboratory use only, all sales are final. We do not accept returns or offer refunds for change of mind, ordering the wrong item, or research results.

Damaged, incorrect, or defective orders

We stand behind every order. If your order arrives damaged, if you received the wrong item, or if a product is defective, we will make it right with a replacement or store credit. We do not issue cash refunds.

  • Contact us within 3 days of delivery at [email protected].
  • Include your order number and clear photos of the issue and the packaging.
  • We will review and, if approved, provide a replacement or store credit, at our discretion. We do not issue cash refunds.

Opened vials void replacement

For safety and product integrity, once a vial is opened it is no longer eligible for replacement or refund, even in the cases above. Please inspect your order on arrival, before opening, and report any damage or error first. Items reported after the 3 day window, or without an order number and photos, may not qualify.

Replacement or store credit only

We do not issue cash refunds to your payment method. Approved claims for damaged, incorrect, or defective items are resolved with a replacement or with store credit applied to your account toward a future order. Store credit is the only monetary remedy we offer.

Lost or delayed shipments

Every order ships with tracking. If tracking shows a problem or your package appears lost in transit, contact us with your order number and we will help resolve it with the carrier.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We may be able to help before the order has been prepared or shipped, but we cannot guarantee changes once an order is in fulfillment.

Contact us

Questions about an order? Email [email protected] with your order number and we will help.

All products are for laboratory research use only. Not for human consumption.