Shipping Policy
1. Order Processing
We fulfill every order ourselves, in house, using ShipStation and established commercial carriers. Orders are typically packed and shipped the same business day or the next business day after payment is verified. Orders placed on weekends or holidays are processed on the next business day.
2. Shipping Times and the 30 Day Rule
We ship within the handling time described above and provide a tracking number when your order leaves our facility. If for any reason we are unable to ship your order within 30 days of purchase, we will contact you, and you may either agree to a new timeframe or request a full refund for any items that have not shipped. This follows the Federal Trade Commission's rules for online and mail orders.
3. Shipping Methods and Rates
Standard shipping is a flat $20 per order. Overnight shipping is available for $100. All rates are in U.S. dollars and are shown at checkout before you pay.
4. Where We Ship
We ship within the United States only. We do not currently offer international shipping.
5. Tracking Your Order
Once your order ships, we send a tracking number by email, and by text message if you have opted in to text updates, so you can follow your package to delivery.
6. Delivery Estimates
Standard shipments typically arrive within 2 to 5 business days after they ship. Overnight shipments arrive the next business day. These are estimates. Once a package is handed to the carrier, delivery timing is in the carrier's hands and is not guaranteed.
7. Shipping Address Accuracy
Please make sure your shipping address is correct and complete before you check out. We are not responsible for orders delayed or not delivered because of an incorrect or incomplete address. If a package is returned to us because of a bad address, we can reship it once you cover the reshipping cost.
8. Delays and Carrier Issues
Weather, carrier backlogs, and other events outside our control can occasionally delay a shipment. We will help you track down a delayed package, and as described in our Refund and Return Policy, we reship orders that the carrier confirms as lost in transit.
9. Risk of Loss
Responsibility for a package passes to you once the carrier confirms it as delivered. For lost or damaged shipments, please see our Refund and Return Policy.
10. Packaging
Orders ship in plain, unbranded packaging.
11. Questions
If you have any questions about shipping or the status of an order, email us at [email protected] and we will help.